Guides
How to Write a Complaint Letter
Use this guide when you need to report a problem, document a concern, or request a fix from a company, landlord, office, or organization.
When to use it
Use a complaint letter when a phone call or casual message is not enough, or when you need a written record of the issue.
What to include
- What happened.
- Relevant dates, account numbers, or order numbers.
- What you have already tried.
- What outcome you are requesting.
- A reasonable deadline for response.
Common mistakes
Avoid insults, exaggeration, and unrelated history. Keep the facts organized so the recipient can understand the issue and act on it.
Example wording
Example: I am writing to report a problem with [product/service]. On [date], [brief issue]. I am requesting [refund/replacement/repair/response] by [date]. I have included the relevant details below.
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